Tenant Support Worker

Employment Status

Full Time Permanent 

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Lookout Housing and Health Society is a charitable organization and social safety net that provides housing and a range of support services to adults, with low or no income, who have few, if any, housing or support options. As the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. We believe that helping people help themselves is essential in addressing homelessness and all the issues that surround it. Securing appropriate housing is the first and most essential step in achieving independence for individuals. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Jim Green Residence, Vancouver 

20 minute walk from Waterfront Skytrain Station/Waterfront Canada Line            

Days and Hours of work

Monday through Friday 
Shift times will be 12:00 - 20:00 Hours 
Shifts are 7.5 hours in length 
Days of rest shall be consecutive. Schedule may change with two weeks’ notice 
Probationary/qualifying period will be 488 hours with mid and end point reviews 
Night premium will be given to staff that work 50% or more of their shift between 00:00-08:00 Hours 

Salary

$31.56 - 33.28 depending upon applicants' length of seniority (as per the Collective Agreement)  

Job Summary

The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. The TSW works with residents to provide assistance, support, education, and skills training. The TSW will work with tenants to maintain and develop greater independence and stability with the goal of a healthier and more independent living arrangement. 

Job Duties

• Will participate in tenant intakes, and provide support services and assessments
• Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication
• Ensure that basic needs are met by working closely with individuals on a long-term, ongoing basis
• Complete required paperwork and maintain statistical and evaluative data
• Assist with volunteers and practicum students on site
• Some external work is likely to occur; use of an automobile may, at times, be useful
• Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

• Related Diploma or Certificate; or minimum Grade 12 education plus two (2) years of recent related experience; or an equivalent combination of education, training, and experience 
• Familiarity with community resources, particularly addiction, mental health, and harm reduction 
• Experience in facilitating indigenous events and ceremonies. Familiarity with community resources serving the Indigenous is an asset 
• Knowledge of truth and reconciliation is an asset  
• Must have current Occupational First Aid Level 1 Certificate 
• Must have two doses of COVID 19 Vaccine 
• Crisis Intervention Skills Training is an asset 
• Class 4 driver's License is an asset 
• Ability to work independently or in a team setting 
• Strong ability to manage stress and organize workload 
• Excellent communication, writing, documentation, and organizational skills 
• Ability to understand and maintain clientele/worker boundaries 
• Ability to work with disadvantaged and challenging adults in a diverse environment 
• Quick learner and self-motivated 
• Strong physical and mental ability to perform work tasks and operate job related equipment 
• A minimum two (2) years of sobriety if you have had concerns related to alcohol and/or drug use 
• Criminal Record Clearance for the Vulnerable Sector 

Closing Date

Applications will be accepted until November 28, 2024 at 5:00pm 

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must apply through "Career Opportunities" on SAP. External applicants will be reviewed after Internal. 

ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED. 
c. BCGEU, Shop Steward 

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.