Manager

Employment Status

Full Time Permanent 

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We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Powell Street Getaway, Vancouver 

20 minute walk from Stadium-Chinatown Skytrain Station 

Days and Hours of work

The schedule for this position is an average Monday through Friday 40 hour work week with an occasional requirement to work additional hours in order to meet deadlines.

Salary

$38.70 - 39.91 per hour

Job Summary

A brand-new Lookout building is opening in the Downtown East Side! This new building will be independent and affordable housing with a well established drop-in site on the main floor. This position offers an opportunity to contribute to a growing but well-established organization with a solid and positive reputation. 

Reporting to the Director of Health, the Manager will provide leadership in all aspects of the daily operations of the Powell Street Getaway ensuring that all clientele receive the pertinent service. This position is also responsible for the building operations inclusive of managing tenancies, and after-hours support for the Powell Horizon’s affordable housing which are co-located at the 508 Powell Street location. The position is responsible for program planning and personnel management including scheduling, payroll, hiring, training and discipline. The successful candidate will have post-secondary education plus five (5) years of recent experience working in a non-profit environment including at least two (2) years managing programs. Salary will be negotiated depending on experience and qualifications, and includes a benefits and pension plan. Use of a vehicle is required to travel between sites. Manager is responsible for complying with and contributing to all aspects of health and safety program.

Job Duties

Key duties and responsibilities include overseeing the daily operation of the site, including the directing and oversight of the programs, ensuring all clientele receive the pertinent service; that the goals and philosophy of the Society and programs are met, maintaining a minimal barrier, open door service to adult men and women who are disenfranchised from other services.  Is responsible for personnel management including hiring, training, discipline and appraisals.  Is also responsible for payroll and will support personnel in their work performance.  Will manage and control the finances of the programs, maintain and report out on statistics and services, ensuring all regulations including health & safety are met.  The position will provide some direct service to clientele, oversee a medication and comfort program.  The Manager will liaise with the neighbourhood and the service community and deal with the public, other service agencies and professionals. Responsible for complying with and contributing to all aspects of health and safety program. Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted. 

Qualifications & Competence

· Degree or Diploma in the Social Service of Health field or a combination of education and experience. Education with a clinical designation is an asset.

· Five (5) years’ experience working with health specific programming such as mental health, harm reduction, or trauma informed practices. Experience working in a clinical setting is an asset.

· Five (5) years’ experience working in the community social service sector

· A minimum of three (3) years of supervisory experience in a unionized environment

· Experience with scheduling, payroll, scheduling, budgeting and human resources an asset

· Demonstrated knowledge of income assistance, affordable housing and health and trauma resources as well as managing program budgets and delivering reports.

· Strong collaborative approach to delivering and developing programs and services

· Proven ability to lead and work with a staff team in a unionized environment

· Strong time management skills with the ability to manage multiple priorities

· Proven communication and conflict resolution skills

· Strong reporting, organization and computer skills

. Working knowledge of the Residential Tenancy Act, including an understanding of tenancy management and dispute resolution processes

· OFA 1 First Aid Certificate

· Criminal Record Clearance – Vulnerable Sector

· Non Violent Crisis Intervention an asset

Closing Date

Applications will be accepted until September 18, 2025 at 5:00 pm
Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

 Internal applicants must apply through "Career Opportunities" on SAP External applicants will be reviewed after Internal.

ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED.