Client Records Support

Employment Status

Full-Time, Permanent

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We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Yukon Shelter & Al Mitchell Place

Al Mitchell: 20 minute walk from Waterfront Skytrain Station/Waterfront Canada Line

Yukon: 7 minute walk from Olympic Village Station

Days and Hours of work

Monday through Friday  
Shift times will be 09:00 – 17:00 Hours 
Shifts are 7.5 hours in length  
Days of rest shall be consecutive. Schedule may change with two weeks’ notice 
Probationary/qualifying period will be 488 hours with mid and end point reviews 

Salary

$25.61 - 27.31 (as per the Collective Agreement) 

Job Summary

The Client Records Support Worker (CRSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. CRSW’s performs a variety of record duties and IT support functions such as data collection and management, coding, abstracting and performing qualitative and quantitative analyses, and duties related to the support of computer hardware and software. The Client Record Support person will orient staff and/or provide direction to volunteers.  

Job Duties

• Perform a variety of word processing duties such as inputting client information, maintaining relevant registers, updating manuals, and preparing reports
• Provide support related to hardware, software, application programs, and basic network communications
• Check client records for accuracy, completeness, and correctness
• Process corrections, update information and changes, code and abstract client records for required information
• Perform qualitative and quantitative data analyses
• Orient staff to record management requirements
• This position provides remote support to other programs, including the occasional requirement to be on site at other locations
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

• Minimum Grade 12 plus one (1) year of recent related experience; or an equivalent combination of education, training and experience; or other qualifications determined to be reasonable and relevant to the level of work 
• Must have current Occupational First Aid Level 1 Certificate 
• Crisis Intervention Skills Training an asset 
• Ability to work independently and in a team setting 
• Strong ability to manage stress and organize workload  
• Excellent communication, writing, documentation, and organizational skills 
• Ability to understand and maintain clientele/worker boundaries 
• Ability to work with disadvantaged and challenging adults in a diverse environment 
• Ability to install, upgrade, operate, troubleshoot, and maintain computer equipment and software applications, including knowledge of practices and procedures  
• A minimum two (2) years of sobriety if you have had concerns related to alcohol and/or drug use 
• Criminal Record Clearance; Vulnerable Sector 

Closing Date

Applications will be accepted until August 19, 2025 at 5:00pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must apply through "Career Opportunities" on SAP. External applicants will be reviewed after Internal. 

ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED. 
c. BCGEU, Shop Steward 

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.