Case Worker - Mobile

Employment Status

Full time Temporary until incumbent returns

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We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Canada's Best Value Inn

Days and Hours of work

Monday through Friday 
Shift times will be 08:30 – 16:30 Hours 
Shifts are 7.5 hours in length  
Days of rest shall be consecutive. Schedule may change with two weeks’ notice 
Probationary/qualifying period will be 488 hours with mid and end point reviews 

Salary

$31.56 - 33.28 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Mobile Case Worker reports to the Program Manager or designate and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code 
of Ethics. The worker carries out a variety of duties related to supporting guests while at an emergency shelter including assessments of needs, providing support that meets the crisis needs of guests
entering the shelter including, but not limited to developing a plan of action, being an advocate for the guest, arranging for the provision of housing, food, clothing, services and support toward solutions of 
issues that have rendered them homeless. The worker deals with the public, other service agencies and professionals involved in the support of the guests. 

Job Duties

• Develops and monitors guest action plans for housing, health, legal, and financial needs while promoting self-sufficiency.

• Provides crisis support, agency referrals, and advocacy for guests facing service barriers.

• Liaises with community and government services (Social Services, Mental Health, LTC, Police) and provides transportation to appointments.

• Conducts guest intake, interviews, and assessments to determine program suitability.

• Maintains a safe environment through constant observation, incident reporting, and non-violent crisis intervention.

• Ensures guest comfort by providing food, clothing, shelter, and orientation to facility aid.

• Manages comprehensive documentation, including guest files, progress notes, statistics, medication charts, and financial forms.

• Teaches life skills such as hygiene, housekeeping, meal prep, budgeting, and interpersonal skills.

• Provides first aid and dispenses medications according to established health plans.

• Consults with medical and financial professionals regarding guest treatment and budget needs.

• Supervises and trains new staff, students, volunteers, and community placements.

• Performs facility maintenance, including cleaning toilets, making beds, and assisting guests with bathing.

• Collaborates with the team to respond to emergencies and identifies service gaps to leadership.

• Complies with all health and safety programs and remains alert/awake for the duration of every shift.

• Performs other related duties as assigned.

Qualifications & Competence

· Related Diploma or Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience

· Familiarity with community resources; particularly addiction, mental health, welfare and harm reduction

· Must have current Occupational First Aid Level 1 Certificate

· Crisis Intervention Skills Training is an asset

· Demonstrated Case Planning skills

· Ability to work independently or in a team setting

· Strong ability to manage stress and organize workload

· Excellent communication, writing, documentation, and organizational skills

· Understands and maintains clientele/worker boundaries

· Ability to work with disadvantaged and challenging adults in a diverse environment

· Strong physical and mental ability to perform work tasks and operate job related equipment

· A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use

· Criminal Record Clearance – Vulnerable Sector

· Must have Class 5 Driver's License

Closing Date

Applications will be accepted until May 7, 2026 at 5:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must apply through "Career Opportunities" on SAP. External applicants will be reviewed after Internal. 

ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED. 
c. BCGEU, Shop Steward 

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.